Privacy Policy

1. Introduction

Wings of Stability ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, phone number, postal address
• Care Information: Health conditions, care needs, preferences
• Employment Data: CV, qualifications, work history (for job applicants)
• Usage Data: Browser type, pages visited, time spent on site

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our care services
• Respond to your enquiries and requests
• Process job applications
• Send you relevant information about our services
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on: your consent, contractual necessity, legal obligations, and our legitimate interests in providing quality care services.

5. Data Sharing

We do not sell your personal information. We may share your data with: healthcare professionals (with your consent), regulatory bodies (CQC), and service providers who assist our operations (under strict confidentiality agreements).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9. Cookies

Our website uses cookies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the website to function.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.